Huron Consulting Group Product Support Engineer, Research Suite (Higher Education) in Beaverton, Oregon
Our Research Enterprise Solutions team works with hospitals, universities, cancer centers and research institutions and helps these organizations improve every aspect of research administration performance through transformative change. As part of the team, you will work with leading physician/scientists, administrators, and other professionals connected to the healthcare, university, and life sciences industries on a variety of projects in strategic planning, finance, operations, technology, and compliance.
Our legacy is rooted in the industry – bringing an unmatched level of expertise and experience in higher education, healthcare, and academic medicine. Yet we challenge the status quo and empower our clients to think more deeply about the future. From vision to execution, we enable our clients to identify and realize unique opportunities to drive higher levels of performance and impact.
At Huron we provide flexible, scalable, and configurable solutions to streamline workflow and relieve administrative burden to free up time for what matters most – the research mission.
Let’s get to work – together.
As a Product Support Engineer, you will provide deep technical support to the Software Engineers, System Administrators, and Business Analysts who use our Research Suite software. This includes supporting Huron’s software through remote web session utilities, phone calls, and email communications. In addition, your day to day could include the following: assisting with researching, analyzing, and resolving client reported issues; identifying product areas causing the most support burden and working with the Huron Engineering teams to fix issues; consulting with clients and Huron Services teams on proper hardware and software configurations; continually improving internal support processes through development of new tools and job aids; and assisting with 24/7 on-call support coverage as needed.
You’ll be part of the Huron Higher Education team with opportunities to collaborate, learn, and grow while impacting some of the most prestigious higher education and research institutions.
Current permanent U.S. work authorization required
Four-year technical degree in Computer Science, Computer Engineering, Information Technology or Information Systems or equivalent professional experience
1-3 years of experience working in a customer or internal software support position
Experience supporting enterprise class, multi-tier web applications
Experience with Microsoft software, including Windows, IIS, SQL Server, Visual Studio
Willing to commute to Hillsboro, OR location on a daily basis
Ability to interpret various logs, such as IIS, SMTP, and Event Logs
Familiarity with .NET and C#
Familiarity with source control concepts
Strong written and verbal skills
At Huron, we’re redefining what a consulting organization can be. We go beyond advice to deliver results that last. We inherit our client’s challenges as if they were our own. We help them transform for the future. We advocate. We make a difference. And we intelligently, passionately, relentlessly do great work…together.
Are you the kind of person who stands ready to jump in, roll up your sleeves and transform ideas into action? Then come discover Huron.
Whether you have years of experience or come right out of college, we invite you to explore our many opportunities. Find out how you can use your talents and develop your skills to make an impact immediately. Learn about how our culture and values provide you with the kind of environment that invites new ideas and innovation. Come see how we collaborate with each other in a culture of learning, coaching, diversity and inclusion. And hear about our unwavering commitment to make a difference in partnership with our clients, shareholders, communities and colleagues.
Huron Consulting Group offers a competitive compensation and benefits package including medical, dental, and vision coverage to employees and dependents; a 401(k) plan with a generous employer match; an employee stock purchase plan; a generous Paid Time Off policy; and paid parental leave and adoption assistance. Our Wellness Program supports employee total well-being by providing free annual health screenings and coaching, bank at work, and on-site workshops, as well as ongoing programs recognizing major events in the lives of our employees throughout the year. All benefits and programs are subject to applicable eligibility requirements.
Huron is fully committed to providing equal employment opportunity in recruitment, hiring, employment, compensation, benefits, promotions, transfers, education and all other terms of employment. Huron will not discriminate on the basis of age, race, color, gender, marital status, sexual orientation, gender identity, national origin, religion, veteran status, physical or mental disability, creed, citizen status or any other status protected by federal, state or local law. We endeavor to maintain a drug-free workplace.
Category: Higher Education Consulting
Opportunity Type: Experienced
Country: United States
Job Type: Full-time Salary
Requisition ID: 4514