Huron Consulting Group Operations Coordinator, Chicago in Chicago, Illinois
Some equations prove quite simple: Join a high-growth company and you will enjoy abundant opportunities to shape the industry in unique, concrete ways. Huron’s corporate team members collaborate with the business to extend their wealth of knowledge and expertise across a vast arena: Human Resources, Marketing, Finance, Technology, Legal, and Facilities. From strategy to execution they partner with the business to solve today’s business challenges and plan for our future. It’s a vital evolutionary circle…one that explains why we profoundly value our corporate team—and why we seek out only the most committed individuals.
If you’re aiming to maximize your potential, Huron will put a roadmap in your capable hands and say, simply, drive. You already possess the passion and expertise to achieve greatness. Now let us help get you there.
Real-world visibility. Top-notch opportunities. First-rate recognition.
This Operations Coordinator is an adminstrative role that will be responsible for maintaining the daily operations of Huron’s Engagement Health (EH), a program designed to support consulting engagements in ensuring the highest level of client and team satisfaction. Key responsibilities include administering and tracking the Client Net Promoter Survey, compiling Engagement Health reporting and documentation, interfacing with consulting engagement leadership teams to promote and improve EH adoption and supporting the ongoing development of program needs. This position will report directly to the Engagement Health Manager and serve within the Operations group of Huron’s Healthcare Practice.
- This role is based in Chicago and is a Corporate position. No Travel requirement.
Operations Coordinator Responsibilities:
• Administer the Client Net Promoter Survey process, including:
o Distribute the survey within Qualtrics and Salesforce systems across all applicable engagements
o Compile various Net Promoter Score (NPS) metrics and reports across the Healthcare Practice
o Follow-up with non-compliant engagements to ensure practice-wide survey participation
o Track trending information such as response rates and engagement score progression to inform future survey process decisions
o Escalate any low survey scores as appropriate
• Manage Engagement Health Dashboards:
o Refresh financial reports monthly for all qualifying engagements
o Update monthly Summary Dashboard for leadership purview
o Coordinate and record project-level financial and operational KPIs
• Maintain Quality Assurance (QA) program organization
• Perform weekly outreach to new engagements to ensure EH compliance across all applicable engagements
• Create and maintain a central repository for Engagement Health metrics and dashboards
• Document EH processes, including the maintenance of SharePoint documentation ,and note-taking for engagement-level initiatives
-Strong performance in achieving a bachelor’s degree or equivalent specializing in communication, business administration, operations, or other analytical discipline
-Minimum of 1 year in consulting, operations, or human resource management in a professional services organization or other relevant industry
-Exceptional client service and interpersonal skills to proactively work with leadership to address challenges
-Diplomatic negotiation and communication skills
-Ability to learn quickly, work independently and meet deadlines
-Ability to evaluate competing demands and arrive at a solution
-Strong analytical and problem-solving skills
-Strong computer skills including proficiency in Microsoft Excel. High degree of comfort using computer software and other Microsoft business products (Word, PowerPoint, Office). Sharepoint experience highly preferred.
-Strong organizational skills and attention to detail
-Requires use of independent judgment, discretion and decision-making abilities
-Demonstrates a solid understanding of and adheres to all Huron Healthcare compliance program requirement
At Huron, we’re redefining what a consulting organization can be. We go beyond advice to deliver results that last. We inherit our client’s challenges as if they were our own. We help them transform for the future. We advocate. We make a difference. And we intelligently, passionately, relentlessly do great work…together.
Are you the kind of person who stands ready to jump in, roll up your sleeves and transform ideas into action? Then come discover Huron.
Whether you have years of experience or come right out of college, we invite you to explore our many opportunities. Find out how you can use your talents and develop your skills to make an impact immediately. Learn about how our culture and values provide you with the kind of environment that invites new ideas and innovation. Come see how we collaborate with each other in a culture of learning, coaching, diversity and inclusion. And hear about our unwavering commitment to make a difference in partnership with our clients, shareholders, communities and colleagues.
Huron Consulting Group offers a competitive compensation and benefits package including medical, dental, and vision coverage to employees and dependents; a 401(k) plan with a generous employer match; an employee stock purchase plan; a generous Paid Time Off policy; and paid parental leave and adoption assistance. Our Wellness Program supports employee total well-being by providing free annual health screenings and coaching, bank at work, and on-site workshops, as well as ongoing programs recognizing major events in the lives of our employees throughout the year. All benefits and programs are subject to applicable eligibility requirements.
Huron is fully committed to providing equal employment opportunity to job applicants and employees in recruitment, hiring, employment, compensation, benefits, promotions, transfers, training, and all other terms and conditions of employment. Huron will not discriminate on the basis of age, race, color, gender, marital status, sexual orientation, gender identity, pregnancy, national origin, religion, veteran status, physical or mental disability, genetic information, creed, citizenship or any other status protected by laws or regulations in the locations where we do business. We endeavor to maintain a drug-free workplace.
Job ID: 4648
Category: Corporate - Operations
Opportunity Type: Experienced
Country: United States
Job Type: Full-time Salary
Requisition ID: 4648